Company says broadband and mobile customers rose by 148,000 year on year in first quarter
Eir
Competition commission warns pub owners to display prices or face penalties
When it comes to poor customer care, Eir is not alone in letting its customers down
Learn to complain effectively, it will save you time, stress and money - and try these trigger words
The phrase ‘I want a supervisor’ can be less effective than ‘I want to log a formal complaint’
Undisclosed number of eir customers hit with €18.45 charge after new billing system rejects their card details
Company was chastised in court for failure to acknowledge customer complaints
Communications Workers Union gets agreements worth 8% for the postal workers and 11% for those in the telecom operator
In wake of court case, telecom provider ‘categorically rejects’ accusations of instructing customer care team ‘to not comply with regulatory obligations’
State’s largest telecoms group was not just failing consumers on service, it was actively frustrating them
Court hears customer made 13 calls to Eir, sent five emails and tried to make contact eight times on social media but never got anywhere
Claims emerge in court case taken against company by communications regulator ComReg
Growing gap between workers and organisations as digitalisation of workplace continues
Experience in UK and with Eir is that private owners don’t invest in networks but just saddle companies with debt and take dividends
Tech review: The loss of physical recordings is a shame but there are compensations
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