My day

Tanya Airey, managing director, Sunway Travel Group

Tanya Airey, managing director, Sunway Travel Group

I LIVE IN DALKEY, in Co Dublin, and my office is in Dún Laoghaire, so it's less than a 10-minute commute, which is terrific. I make it longer by taking the coast road, as seeing the sea puts you in a good mood.

I'm usually in by 8.30am. The first thing I do is run sales reports from the night before. These give me a good overview about which seats are selling and which are not, and what we might want to do about that.

I also have a look at the web bookings. Eighteen per cent of our business comes that way now, and it's climbing steadily. What we find, though, is that people log on to the website to research a destination, then phone to make their booking.

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By 10.30am my breakfast smoothie has worn off, so it's time for coffee and chocolate. After that it's meetings all morning, first with my commercial manager about what we need to do to cope with supply and demand in relation to our pricing policy and advertising strategy. Next I meet with my chief operating officer, to talk about operational and staffing issues, and from there it's on to my finance director and the various product managers. They're not formal meetings - usually just a chat around someone's desk - but they're very productive.

For lunch I make up a salad from the fridge in the office and eat it at my desk. It gives me a chance to proofread brochures and catch up with e-mails.

I've an open-door policy, which means I'm always interrupted. It's worth it, because I prefer to know what's going on rather than be in some management bubble, but it's also nice to get a bit of quiet time at lunch.

On a typical day the afternoon will be spent with marketing-strategy or PR meetings, or talking to our aviation manager, discussing new destinations.

We're always looking for new destinations. We recently set up a US-and-Canada programme, and this year we launched our ski holidays. But people still associate us with sun holidays, so we've come up with a new slogan, "We've got the world covered", to change that.

In the afternoon I'll also study our customer-service report, which a company in the UK prepares for us from customer-satisfaction surveys.

I finish between 5pm and 6pm; the first thing I do is get changed and go power-walking. I do about seven miles [ 11km] a day, and I'm addicted to it. It gives me time to think, though I spend my time putting reminders in my phone as I walk.

After that it's dinner and checking homework and school uniforms. It'll be 9pm before I really switch off.

Top Gear seems to be permanently on the telly downstairs, so usually I disappear up to bed for a chance to watch what I want or to read a book.

I'll be asleep by 10.30pm, and usually wake at least once during the night - a habit since the kids were young - but luckily I always seem to drop off again easily.

In conversation with Fiona Gartland